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Product FAQs

Small questions, with quick answers, and BIG impact! 

OfficeBOX has been designed with the most intuitive interface, and has easy-to-use features. But we know a little help from friends is always good. Check the list of FAQs below to find a quick answer to those niggling queries in your mind.

How can I connect to use OfficeBOX?

Answer: You can use any Internet connectivity options. OfficeBOX runs on Dial-Up connections with wired and wireless options, broadband connections.

 

Can I run OfficeBOX on Dial-up connection or slow internet connection?

Answer: Yes.

 

How can I access OfficeBOX when I am on tour to another state?

Answer: OfficeBOX is a web application. It can be accessed from anywhere in the world. Pre-requisite is only a computer with Internet connectivity.

 

Where OfficeBOX shall store my data?

Answer: OfficeBOX shall store the data on Database server hosted with OfficeBOX.

 

Can I take local backup of my data?

Answer: Yes.

 

Can I retrieve my local data using OfficeBOX?

Answer: Yes.

 

Do I need to pay to have data backup on my local computer?

Answer: Yes. Charges are applicable as per the size of database.

 

Is my data is secured with OfficeBOX?

Answer: Yes. OfficeBOX understands sensitivity and safety of your data. We have implemented the best security options to take care. Click here to see further details.

 

Do I need to purchase Server for OfficeBOX?

Answer: No.

 

What are my investments in IT infrastructure and supporting software?

Answer: OfficeBOX is online web business solution. It requires one computer system with internet connectivity to run. No other investments are required for Server, Networks, IT resources and Software licenses.

 

I have Internet Explorer 7.0 internet browser. Can I run OfficeBOX on it?

Answer: Yes. OfficeBOX is having support to all popular browsers and their versions.

 

I have Internet Explorer 8.0 internet browser. Can I run OfficeBOX on it?

Answer: Yes. OfficeBOX is having support to all popular browsers and their versions.

 

I have Google Chrome internet browser. Can I run OfficeBOX on it?

Answer: Yes. OfficeBOX is having support to all popular browsers and their versions.

 

I have Firefox Mozilla internet browser. Can I run OfficeBOX on it?

Answer: Yes. OfficeBOX is having support to all popular browsers and their versions.

 

How can I run OfficeBOX for my business transaction, if Internet connectivity is down or not working?

Answer: It is recommended to have backup internet connectivity. OfficeBOX runs on USB modem wireless internet connectivity also.

 

How do I get support or help from OfficeBOX if I am not able to perform particular operation in OfficeBOX?

Answer: OfficeBOX has support team which can provide you help. Options to take this help are Phones; Chat sessions; Voice Chats as per Subscription Plan selected by you.

 

Do OfficeBOX provide on-site after sales support?

Answer: No. Support tools available with OfficeBOX are good enough to handle all the OfficeBOX related problems.

 

What skills I need to look into while hiring dedicated human resource in my IT department for OfficeBOX users?

Answer: There is no need to have dedicated IT person for OfficeBOX.

 

What maintenance I need to do for OfficeBOX?

Answer: No. OfficeBOX is following the best practices to have maintenance for database and application setups.

 

Do OfficeBOX provide any training for new OfficeBOX users?

Answer: No. OfficeBOX provides user e-manual to understand operations and is available on the web.

 

What are the charges needs to be paid to OfficeBOX for training to new users?

Answer: No. OfficeBOX is not conducting any training to new users.

 

What will happen if I change my Internet Service Provider?

Answer: No Problem. Connect your computer system using new ISP and start using OfficeBOX.

 

What care I need to take if I change my Computer system, to continue using OfficeBOX?

Answer: No Specific care. Have a new computer system loaded with Operating system and desired software. Connect to Internet and start using OfficeBOX.

 

Do I have any limit to store data on OfficeBOX?

Answer: No.

 

Can I customize OfficeBOX to suit my business functions?

Answer: Please send your requirements to us. We will get back to you with answer.

 

How customization shall be charged for OfficeBOX?

Answer: Please send your requirements to us. We will get back to you with answer.

 

What are the charges I need to pay to use OfficeBOX?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Do I have subscription option on the basis of usage of modules?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Do I have subscription option on the basis of transaction volume?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Do I have subscription option on periodic basis?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Do I have subscription option on the basis of number of users?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Can I start using OfficeBOX with limited features?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Do I have subscription option on the basis of transaction volume?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Can I change functional features, modules to be used on the fly while using OfficeBOX SaaS?

Answer: Please visit ‘Terms and Conditions’ on www.officebox.in

 

Do I have subscription option on the basis of transaction volume?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in

 

Can I manage my user’s accessibility?

Answer: Yes. OfficeBOX provides this feature on OfficeBOX Subscriber’s Admin Panel.

 

Can I restrict my users to access OfficeBOX from outside my office?

Answer: Yes. OfficeBOX provides this feature on OfficeBOX Subscriber’s Admin Panel.

 

Can I view my OfficeBOX usage and details of use?

Answer: Yes. OfficeBOX provides this feature on OfficeBOX Subscriber’s Admin Panel.

Do I have post-paid option to use OfficeBOX?

Answer: No.

 

How I need to make payment for subscription?

Answer: OfficeBOX provides facility to pay by Credit Card, Debit Card, Bank Transfer and Cheque.

 

What if my subscription expires?

Answer: OfficeBOX provides facility to renew the subscription by paying renewal charges to OfficeBOX using Credit Card, Debit Card, Bank Transfer and Cheque.

 

Can I discontinue my subscription?

Answer: Though we are sure, you won’t choose for this. We respect your decision. Yes. Please visit ‘Terms and Conditions’ on www.officebox.in for details.

 

What will happen to my data if I decide to discontinue OfficeBOX subscription?

Answer: OfficeBOX provides facility to have backup of your data and make it available offline for your reference.

 

Can I rejoin as a subscriber after discontinuing my subscription to OfficeBOX?

Answer: Yes. Please visit ‘Terms and Conditions’ on www.officebox.in

 

My state government has announced additional tax on the material in which my company deals. How can I get it available in OfficeBOX?

Answer: OfficeBOX has dedicated team which works on product enhancements as well statutory implementations.

 

I have one more business. Do I need to pay more for using OfficeBOX to handle business functions of the other business?

Answer: Please visit ‘Subscription tariff page’ on www.officebox.in

 

What is minimum configuration requirement to use OfficeBOX?

Answer: A Computer System with basic configuration, Pentium processor, 1 GB RAM, 40GB Hard Disk, Internal or External broadband modem, Microsoft Windows XP or higher Operating System, and Internet Browser (Internet Explorer 7 or higher, Mozilla, Chrome) with internet connectivity is required for OfficeBOX.

 

I wish to expand my business. A new branch is starting its operations. Do I need to pay more?

Answer: Please visit ‘Pricing Plans’ on www.officebox.in for details.

 

Okay, so nothing of this helps? Not an issue, ping us on chat, or ring us on phone. We are there to support your OfficeBOX.

Click here for customer service options.

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