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OfficeBOX – iCRM

  1. Specially designed for Indian Business.
  2. Appropriate & quick communication.
  3. Synchronizes all types of communications. (SMS, Emails phone calls)
  4. Maintains follow-ups.
  5. NO Installation required
  6. NO Investment in IT Infrastructure
  7. NO Maintenance required
  8. Quick and Easy Start-up
  9. Globally Accessible
  10. Useful for all : Organizations or Individual. (Doctors, Architects, Chartered Accountants, Agents, Dealers, Schools, Colleges, Service Providers and more)

About the product

OfficeBOX iCRM is a unique facility which provides a single platform to view all important communications made by an organization to enhance business growth. iCRM helps you to maintain perfect customer relationship and provide royal experience to customers. It is boon for small/ medium entrepreneur which balances proper communication!! All Special features makes your business extremely customer friendly and helps in GROWTH of the business.

Communication Manager provides facility of communication with regular and new contacts using SMS, email or even you can store text summary of phone call. All communication get stored at one place and

Complaint Manager keeps track of the complaints and satisfies your customer by prompt replies and solving their problems in time.

Enquiry manager keeps track of new enquires for product/ services and helps in getting customers in time.
Quotation manager Generates Quotation. Maintains record and delivery of quotation.
This product is an appropriate tool to build a strong bond with ALL types of
customers simultaneously!
View different reports

  • List of contacts
  • List of contacts by groups/ subgroups
  • Report of only SMS, E-mail, phone communication discussion and follow-ups.
  • Complete report of communication by emails, SMS, phone calls, date of this communication and follow up dates.
  • Complaint Reports
  • Enquiry Reports

Facilities available in software:

CRM Software with Complaint, Enquiry & Quotation Manager Modules.

Send: SMS/emails to Contact groups/sub-groups.

Follow-ups: Keeps Telephone communication data to avoid miscommunication and to streamline proper messaging.

Import: Different data sheets from other software to minimize efforts of filling information.

Templates: Different templates of frequently required issues. This will help in minimizing efforts of sending bulk messages.

Auto Address: An automatic “addressing” of the mails to give personal warmth to message.

Detailed data recording: View data by contact’s Name, Topic of message, Date, Mobile no, Email id, SMS, Emails, phone calls.

Complaint Manager keeps track of the complaints and satisfies your customer by prompt replies and solving their problems in time.

Enquiry manager keeps track of new enquires for product/ services and helps in getting customers in time.
Quotation manager Generates and manages Quotations

Subscription
plan and features

Features Professional  

Edition

Small Business  

Edition

Corporate  

Edition

Number of Contacts 5000 20000 100000
Number Of Companies One Three Six
Number Of Units (Branches/Locations) One Five Twenty
Number Of Users Two Ten Twenty
Communication Yes Yes Yes
Sales Enquiries Yes Yes Yes
Quotations Yes Yes Yes
Customer Complaints Yes Yes Yes
Free SMS 1000 2500 10000
Free Email* Unlimited* Unlimited* Unlimited*
Price / Year* Call for details Call for details Call for details
ADD-ONs:
Additional User / Year NA NA 750
SMS Top-up
1000 SMS As per Service Provider’s Tariff
5000 SMS As per Service Provider’s Tariff
10000 SMS As per Service Provider’s Tariff

 

Pricing Plan Charges Remarks

Graceful Manager of Customer Relations!

Professional Call for details Charges are for One Company, Two Users. 

Click

here for details

Small Business Call for details Charges are for Three companies, Ten users. 

Click

here for details.

Corporate Call for details Charges are for Six companies, Twenty Users. 

Click

here for details.

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